Returns & Refund Policy

Last Updated: July 23, 2026

Love It or Let Us Know

At Simply Wellness Club, your satisfaction is important to us. We stand behind the quality of our products and want you to feel confident with every purchase.

If you purchased directly from simplywellnessclub.com and you're not completely satisfied, we're here to help.

 

 

30-Day Satisfaction Guarantee

We proudly offer a 30-Day Satisfaction Guarantee on your first purchase of an eligible Simply Wellness Club product.

If you've tried your product and feel it's not the right fit for you, you may request a refund within 30 calendar days after the shipping carrier confirms delivery.

As part of your request, we may ask for feedback about your experience so we can continue improving our products and customer experience.

 

 

Refund Eligibility

To qualify under our 30-Day Satisfaction Guarantee:

  • The purchase must have been made directly through simplywellnessclub.com.
  • Requests must be submitted within 30 calendar days after carrier-confirmed delivery.
  • The guarantee is limited to one (1) eligible product per customer.
  • Original shipping charges are non-refundable.
  • Refunds will be issued to the original payment method.

 

 

Bundles & Multi-Product Orders

For orders containing bundles, kits, or multiple products:

  • Only one (1) eligible product from the order may qualify for a refund under the Satisfaction Guarantee.
  • Remaining products are not eligible for refund unless required by applicable law.

 

 

Returns for Unopened Products

Unused, unopened products in their original, resalable condition may be returned within 30 calendar days after carrier-confirmed delivery.

Once your return is received and inspected, we'll process your refund to the original payment method.

Please note:

  • Return shipping costs may be deducted from your refund if Simply Wellness Club provides a prepaid return label.
  • Original shipping charges are non-refundable.

 

 

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products purchased through authorized retailers or third-party marketplaces (including Amazon, TikTok Shop, Walmart, Target, Vitamin Shoppe, GNC, Sprouts, and other retail partners)
  • Gift cards
  • Sale, clearance, or final sale items
  • Limited edition products
  • Samples or promotional items
  • Complimentary replacement products (unless related to shipping damage or an error on our part)

 

 

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, contains the wrong item, or is missing products, please contact us within 7 calendar days after delivery.

To help us resolve your request, please include:

  • Your order number
  • A brief description of the issue
  • Photos of the product(s) and packaging, if applicable

Our Customer Support team will review your request and work with you to provide an appropriate resolution.

 

 

Lost or Stolen Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please contact us as soon as possible.

Claims for lost or stolen packages after carrier-confirmed delivery may require an investigation with the shipping carrier before a replacement or refund can be considered.

 

 

Refund Processing

Once your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your financial institution or payment provider.

 

 

How to Request a Return or Refund

To begin a return or refund request, please email info@simplywellnessclub.com within 30 calendar days after carrier-confirmed delivery.

Please include:

  • Your order number
  • The email address used for your purchase
  • The reason for your request
  • Photos, if your product was damaged, defective, or incorrect

Our Customer Support team will review your request and provide the next steps.

 

 

Exchanges

At this time, Simply Wellness Club does not offer direct product exchanges.

If you received an incorrect or damaged product, please contact our Customer Support team and we'll work with you to make it right.

 

 

Questions?

If you have any questions regarding this Returns & Refund Policy, please contact us at info@simplywellnessclub.com.