Frequently Asked Questions

Browse our most frequently asked questions below. If you don't find the answer you're looking for, our Customer Support team is happy to help.

Orders & Shipping

Orders are typically processed within 3–5 business days. Once your order ships, you'll receive a shipping confirmation email with tracking information.

Please note that processing times may be longer during holidays, product launches, or promotional events.

Shipping rates are calculated at checkout based on your delivery address and selected shipping method.

Yes! We offer FREE Standard Shipping on U.S. orders of $100 USD or more (before taxes and after discounts).

Once your order ships, you'll receive an email with your tracking number. Please allow up to 24 hours for tracking updates to appear.

If your order has not yet entered processing, we'll do our best to accommodate your request. Please contact us as soon as possible at info@simplywellnessclub.com.

Returns & Refunds

We offer a 30-Day Satisfaction Guarantee on eligible purchases made directly through SimplyWellnessClub.com. Please refer to our Returns & Refund Policy for complete details and eligibility requirements.

Email info@simplywellnessclub.com within 30 calendar days after your order is delivered. Please include your order number and a brief description of your request. Our team will guide you through the next steps.

Eligible first-time purchases may qualify under our 30-Day Satisfaction Guarantee. Please refer to our Returns & Refund Policy for complete eligibility details.

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Products

Our products are manufactured in facilities that follow strict quality and safety standards and comply with current Good Manufacturing Practices (cGMP).

Yes. We work with trusted manufacturing partners to help ensure our products meet high standards for quality, purity, and safety.

Many of our products are designed to complement one another. If you are pregnant, nursing, have a medical condition, or take prescription medications, please consult your healthcare provider before using any dietary supplements.

Each product page includes a complete ingredient list, Supplement Facts panel, allergen information (where applicable), and suggested use.

International Orders

Yes. We currently ship to select international destinations. Available shipping options will be displayed during checkout.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their local authorities.