Privacy policy

Privacy Policy

Last Updated: July 23, 2026

Simply Wellness Club respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Simply Wellness Club LLC (“Simply Wellness Club,” “Simply,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you:

  • Visit or use simplywellnessclub.com;
  • Create an account;
  • Purchase or return a product;
  • Subscribe to emails or text messages;
  • Participate in promotions, surveys, events, reviews, loyalty programs, or community activities;
  • Communicate with our Customer Support team; or
  • Otherwise interact with Simply online or offline.

By using our Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with Simply Wellness Club.

Information You Provide Directly

We may collect:

  • Name;
  • Billing and shipping address;
  • Email address;
  • Telephone number;
  • Account login information;
  • Order, purchase, return, and transaction information;
  • Products viewed, added to your cart, purchased, returned, or reviewed;
  • Marketing and communication preferences;
  • Information submitted through forms, surveys, promotions, giveaways, or events;
  • Product reviews, photographs, videos, comments, and social media content;
  • Customer Support messages and other communications;
  • Ambassador, creator, affiliate, wholesale, vendor, or business contact information; and
  • Other information you voluntarily provide.

Payment Information

Payments are processed through Shopify and third-party payment service providers.

Depending on the payment method selected, these providers may collect payment-card information, billing details, bank information, authentication information, or other financial data.

Simply Wellness Club generally does not receive or store complete payment-card numbers. Payment information is handled by the applicable payment provider in accordance with its own terms and privacy practices.

Information Collected Automatically

When you access our Website, we and our service providers may automatically collect information such as:

  • Internet Protocol address;
  • Device identifiers;
  • Browser, device, and operating-system information;
  • Language and regional settings;
  • Approximate location derived from an IP address;
  • Referring and exit pages;
  • Pages, products, searches, and links viewed;
  • Dates and times of visits;
  • Time spent on the Website;
  • Cart and checkout activity;
  • Email engagement;
  • Advertising interactions; and
  • Other information about how you use the Website.

This information may be collected using cookies, pixels, tags, web beacons, local storage, software development kits, and similar technologies.

Information From Third Parties

We may receive personal information from:

  • Shopify;
  • Payment processors;
  • Shipping, warehousing, and fulfillment providers;
  • Analytics providers;
  • Advertising and social media platforms;
  • Email and text-message providers;
  • Review, loyalty, referral, ambassador, affiliate, or creator platforms;
  • Fraud-prevention and security providers;
  • Business and retail partners; and
  • Other parties you authorize to share information with us.

For example, when you interact with Simply through Instagram, Facebook, TikTok, Google, or another third-party platform, we may receive information permitted by your settings and that platform’s policies.

2. How We Use Personal Information

We may use personal information to:

  • Process, confirm, fulfill, deliver, and manage orders;
  • Process payments, refunds, and returns;
  • Create and manage customer accounts;
  • Provide Customer Support;
  • Respond to questions, requests, reviews, and complaints;
  • Communicate about orders, accounts, transactions, and Website updates;
  • Send marketing communications where permitted;
  • Personalize Website content, product recommendations, and offers;
  • Operate promotions, giveaways, events, surveys, loyalty programs, ambassador programs, and referral programs;
  • Maintain shopping carts and send permitted cart or checkout reminders;
  • Analyze Website traffic, customer activity, and business performance;
  • Improve our Website, products, services, marketing, and customer experience;
  • Measure and improve advertising campaigns;
  • Deliver interest-based or targeted advertising where permitted;
  • Detect, investigate, and prevent fraud, unauthorized transactions, security incidents, misuse, and illegal activity;
  • Protect our customers, personnel, rights, property, systems, and operations;
  • Maintain business, tax, accounting, and transaction records;
  • Enforce our agreements and policies;
  • Comply with legal, regulatory, and contractual obligations; and
  • Carry out other purposes disclosed when information is collected or with your consent.

We may create aggregated or de-identified information that does not reasonably identify an individual. We may use or disclose that information for lawful business purposes.

3. Consent and Other Legal Bases

Where required by law, we collect, use, or disclose personal information with your consent.

Consent may be express or implied depending on the sensitivity of the information, the circumstances in which it is collected, your reasonable expectations, and applicable law.

Where applicable, we may process personal information because:

  • It is necessary to complete or administer a transaction or agreement with you;
  • You have provided consent;
  • We have a legitimate business interest that is not overridden by your rights;
  • Processing is necessary to comply with legal obligations; or
  • Processing is otherwise permitted or required by law.

You may withdraw consent, subject to applicable legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing certain products, services, features, or communications.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Service Providers

We may provide information to companies that perform services on our behalf, including:

  • Website and e-commerce hosting;
  • Payment processing;
  • Warehousing, order fulfillment, and shipping;
  • Customer service;
  • Email and text-message communications;
  • Data hosting and cloud storage;
  • Analytics and reporting;
  • Advertising and campaign measurement;
  • Fraud prevention and security;
  • Product reviews and customer feedback;
  • Loyalty, referral, affiliate, creator, and ambassador programs;
  • Accounting, auditing, insurance, legal, and professional services; and
  • Website development and technical support.

These providers may process personal information only as permitted by their agreements with us and applicable law.

Advertising, Analytics, and Social Media Partners

We may disclose or make information available to advertising, analytics, and social media partners, including Google, Meta, Facebook, Instagram, and TikTok, to:

  • Measure Website and advertising performance;
  • Understand customer activity;
  • Create advertising audiences;
  • Deliver or personalize advertisements; and
  • Determine whether users interacted with our advertisements.

Under certain U.S. state privacy laws, these activities may be considered “sharing,” “targeted advertising,” or a “sale” of personal information, even when no money is exchanged.

Where required, we provide customers with a way to opt out of these activities.

Contractors and Third-Party Partners. 

We disclose personal data to unaffiliated companies or individuals we partner with to provide certain products, services, or experiences to you. For example, if you decide to pay for a purchase in installments, we disclose personal data to the third party that provides financing for your purchase. We also permit certain third parties, like our fraud prevention partners, to collect personal data in order to detect and prevent fraudulent transactions. 

Business Transactions

Personal information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, bankruptcy, joint venture, sale of assets, or other change in business ownership or control.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

  • Comply with a law, regulation, legal process, or governmental request;

  • Enforce our terms, policies, or agreements;

  • Investigate fraud, security incidents, or unlawful activity;

  • Protect the rights, safety, and property of Simply Wellness Club, our customers, or others; or

  • Establish, exercise, or defend legal claims.

With Your Direction or Consent

We may disclose information when you request, authorize, or consent to the disclosure.

5. Sale, Sharing, and Targeted Advertising

We do not sell personal information in the traditional sense of receiving money in exchange for a customer list.

However, our use of advertising cookies, pixels, and similar technologies may be considered a “sale,” “sharing,” or use for “targeted advertising” under certain U.S. state privacy laws.

Where applicable, you may opt out by:

  • Using the cookie or privacy-preference tool available on our Website;

  • Visiting our Privacy Choices page;

  • Activating a legally recognized browser-based opt-out preference signal, such as Global Privacy Control; or

  • Contacting us at info@simplywellnessclub.com.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, maintain shopping carts, process checkout, remember preferences, understand Website performance, measure advertising, and personalize content or advertisements where permitted.

You may manage non-essential cookies through our Website’s cookie-preference tool, where available. You may also adjust your browser settings to block or delete cookies, although doing so may affect certain Website features.

For additional information about the technologies we use and the choices available to you, please review our Cookie Policy and Privacy Choices page.

Our Website’s cookie and data-sharing controls must be configured to reflect the practices described in this policy. Shopify provides separate settings for privacy policies, cookie banners, data-sharing opt-out pages, and recognized opt-out signals.

7. Marketing Communications

Email Marketing

Where permitted, we may send product information, promotions, educational content, wellness tips, company updates, event information, and other marketing communications.

You may unsubscribe at any time by selecting the unsubscribe link in a marketing email.

Unsubscribing from marketing does not prevent us from sending non-promotional messages relating to orders, accounts, transactions, product safety, policy updates, or Customer Support.

Text-Message Marketing

Where offered, text-message marketing is optional and requires appropriate consent.

By opting in, you may receive recurring promotional or transactional messages at the number provided. Consent to receive marketing messages is not a condition of purchase. Message frequency may vary, and message and data rates may apply.

You may opt out by replying STOP or following the instructions included in the message. You may reply HELP for assistance.

Mobile opt-in information and consent will not be sold or shared with third parties for their independent marketing purposes. We may provide this information to service providers that help us operate the messaging program.

8. Your Privacy Rights

Depending on your place of residence and whether applicable privacy law covers Simply Wellness Club, you may have the right to:

  • Confirm whether we process your personal information;

  • Access personal information maintained about you;

  • Correct inaccurate or incomplete information;

  • Request deletion of personal information;

  • Obtain a portable copy of certain information;

  • Withdraw consent where processing is based on consent;

  • Opt out of the sale or sharing of personal information;

  • Opt out of targeted or cross-context behavioral advertising;

  • Limit certain uses or disclosures of sensitive personal information;

  • Opt out of certain profiling or automated decision-making;

  • Appeal a decision concerning a privacy request; and

  • Exercise your rights without unlawful discrimination.

These rights are subject to applicable limitations, exemptions, and verification requirements.

Instructions for submitting a request are available on our Privacy Choices page. You may also contact info@simplywellnessclub.com.

We may request additional information to confirm your identity and locate your records. Information collected for verification will be used only to process and document your request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence of the agent’s authority and may ask you to verify your identity directly.

9. California Privacy Notice

This section applies to California residents to the extent that the California Consumer Privacy Act, as amended, applies to Simply Wellness Club.

Categories of Personal Information

During the preceding 12 months, we may have collected the following categories of personal information:

  • Identifiers: such as name, postal address, email address, telephone number, account identifier, IP address, and device identifier.

  • Customer-record information: such as billing, shipping, contact, and transaction information.

  • Commercial information: such as products purchased, viewed, returned, reviewed, obtained, or considered.

  • Internet or electronic-network activity: such as browsing history, search history, Website interactions, advertising interactions, device data, and cookie information.

  • Approximate geolocation information: such as a general location inferred from an IP address.

  • Audio, electronic, or visual information: such as photographs, videos, reviews, social media content, or communications you submit.

  • Professional or business information: such as information provided by ambassadors, creators, affiliates, vendors, wholesale customers, or other business contacts.

  • Inferences: such as product interests, preferences, likely interests, or customer segments derived from other information.

  • Sensitive personal information: such as account login credentials or payment-account information processed by payment providers.

We do not use sensitive personal information to infer characteristics about consumers.

Sources and Purposes

We may obtain these categories directly from you, your browser or device, Shopify, payment providers, fulfillment partners, marketing and analytics providers, social media platforms, loyalty and review platforms, business partners, and publicly available sources.

We use these categories for the business and commercial purposes described in this Privacy Policy, including order fulfillment, Customer Support, marketing, analytics, personalization, security, fraud prevention, recordkeeping, and legal compliance.

Categories Disclosed

We may disclose these categories to:

  • E-commerce and hosting providers;

  • Payment processors;

  • Shipping and fulfillment providers;

  • Technology and cloud-service providers;

  • Customer-service providers;

  • Marketing and communications providers;

  • Advertising and analytics partners;

  • Fraud-prevention and security providers;

  • Professional advisers; and

  • Governmental or legal authorities where required.

Our disclosure of identifiers, commercial information, internet activity, approximate geolocation information, and related inferences through advertising technologies may constitute “sharing” or a “sale” under California law.

California residents may exercise applicable rights through our Website privacy controls, our Privacy Choices page, or by contacting us.

Covered businesses must provide consumers with information about collection and use practices and recognize applicable opt-out rights and signals.

10. Canadian Customers

If you are located in Canada, we handle personal information in accordance with applicable Canadian privacy laws, which may include the Personal Information Protection and Electronic Documents Act and applicable provincial privacy laws.

Subject to applicable law, Canadian individuals may request:

  • Access to personal information maintained about them;

  • Information about how their personal information has been used or disclosed;

  • Correction of inaccurate or incomplete information;

  • Withdrawal of consent; and

  • Information about our privacy practices and service providers.

We will verify your identity before completing a request and respond within the period required by applicable law.

Commercial emails and text messages sent to Canadian recipients will include the identification and unsubscribe information required by applicable Canadian law.

PIPEDA generally provides rights relating to access and correction and requires organizations to follow accountability, consent, limiting-use, safeguarding, openness, and complaint-handling principles.

11. International Data Transfers

Simply Wellness Club is based in the United States.

Personal information may be transferred to, processed in, or stored in the United States, Canada, or other countries where we or our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from the laws in your place of residence. Information processed in another jurisdiction may be accessible to courts, law-enforcement agencies, or governmental authorities under that jurisdiction’s laws.

Where required, we use reasonable contractual, organizational, and technical measures to protect transferred information.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions;

  • Maintain customer accounts;

  • Provide Customer Support;

  • Fulfill product and customer-service obligations;

  • Maintain tax, accounting, transaction, and business records;

  • Resolve disputes;

  • Prevent fraud;

  • Enforce agreements;

  • Meet legal and regulatory requirements; and

  • Protect our rights.

DATA RETENTION

Our retention periods for personal information are based on business needs and legal requirements. We also retain documents and, communications and personal information as permitted or required by the applicable laws.

Retention periods vary depending on the nature of the information, the reason it was collected, legal requirements, and operational needs.

When information is no longer required, we may delete, destroy, anonymize, or securely dispose of it, subject to applicable law and system limitations.

13. Data Security

We use reasonable administrative, technical, organizational, contractual, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, misuse, alteration, disclosure, and destruction.

Access to personal information is limited to personnel and service providers with an appropriate business need.

No Website, transmission, or storage system is completely secure, and we cannot guarantee absolute security. Please use a unique password, protect your account credentials, and notify us if you believe your account or personal information has been compromised.

If we experience a privacy or security incident, we will investigate and take reasonable corrective action. Where required by law, we will notify affected individuals, regulators, or other authorities.

14. Children’s Privacy

Our Website, products, and services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If we learn that we collected such information without legally valid authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided personal information may contact us at info@simplywellnessclub.com.

15. Health-Related Information

Simply Wellness Club sells dietary supplements and wellness products but is not a healthcare provider, health plan, or healthcare clearinghouse.

Information submitted through our Website is generally not protected health information under the U.S. Health Insurance Portability and Accountability Act.

Please do not submit confidential medical records or highly sensitive health information through ordinary Website forms, product reviews, email, or social media.

For information regarding product use and health-related content, please review our Health Disclaimer.

16. Reviews and Public Content

When you submit a product review, testimonial, comment, photograph, video, social media tag, or other public content, that information may be visible to others and may be used in accordance with our Terms of Service and any authorization you provide.

Do not publish personal information that you do not want to be publicly available.

17. Third-Party Websites and Services

Our Website may link to or integrate with third-party websites, applications, payment methods, social networks, or services.

We do not control these third parties and are not responsible for their privacy, security, content, or practices. Please review their policies before providing information.

18. Browser Privacy Signals

Some browsers provide “Do Not Track” settings. Because there is no universally accepted standard for these signals, our Website may not respond to every Do Not Track setting.

Where required by applicable law, we process recognized opt-out preference signals, such as Global Privacy Control, as requests to opt out of applicable sale or sharing activities for the browser or device sending the signal.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, Website features, technologies, service providers, products, or legal requirements.

The revised policy will be posted on this page with an updated Last Updated date.

Where required, material changes may also be communicated through the Website, by email, or through another appropriate method.

20. Contact Us

Questions, requests, or complaints concerning this Privacy Policy or our handling of personal information may be directed to:

Privacy Officer
 Simply Wellness Club LLC
 10801 NW 97th Street
 Building 27, Suite 21
 Medley, Florida 33178
 United States

Email: info@simplywellnessclub.com

We will review privacy questions and complaints and respond within the period required by applicable law.